Call Assist Blog

Your Australian-based call centre taking care of customer service

September 24, 2015 If your customer service lets you down, your business suffers. It’s as simple as that. And that’s why many companies are turning to Australian-based call centre Call Assist because we understand the importance of quality customer service. Our experienced and highly-trained team can take care of customer service for a wide range of businesses, big and...
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Call Assist, your virtual assistant in Geelong

August 30, 2015 Imagine the extra time you could devote to other parts of your business if you didn’t have to deal with day-to-day invoicing and online payments. Call Assist, your virtual assistant in Geelong, can hand you that extra time on a plate. Using our experienced team of virtual assistants is a great business decision. We take...
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Australian-based inbound call centre servicing America

July 31, 2015 Call Assist has forged a reputation as a premier Australian-based inbound call centre. While we help many diverse businesses across the nation, we’re also well positioned to service the United States. If you are an American-based business requiring call centre services overnight, outsourcing to our professional team at Call Assist is a great option. Because...
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Quality provider of Australian-based consumer help desk services

June 26, 2015 First impressions count. Always have. Always will. And that’s why it’s vital to ensure your product or service is well supported from the minute it’s launched to keep your customers happy and your brand booming. At Call Assist, our Australian-based consumer help desk services can play a valuable role in assisting a wide range of...
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Call Assist offer Australian-based business process outsourcing

May 19, 2015 Business process outsourcing (BPO) is the contracting of non-primary business activities and functions, such as payroll, accounting, customer centre relations and other internal business functions to a third-party service provider. BPO has become increasingly popular as a measure to increase flexibility and reduce costs for a company. As most BPO vendors offer a fee-for-service, companies...
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Levels of support at our Australian-based IT help desk

April 23, 2015 IT help desks play a vital role in customer engagement and satisfaction. Once a customer or client has purchased your product or service, the help desk is often their first contact with your company. A negative experience can harm your business. First impressions really do count – surveys have shown that after a bad experience,...
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Call Assist is the Australian-based outbound call centre you can rely on

March 11, 2015 Quality outbound call centre staff need a range of skills and an ability to learn quickly to really excel in their role. Some of these skills include: Ability to think quickly. Outbound call staff need to be able to think quickly to respond effectively to objections raised by the customer. Assertiveness. Customers need to feel...
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Employment services in Geelong

February 11, 2015 Finding the right person for your organisation can be an arduous task. You want to make sure that you find someone with the right skillset and experience to slot seamlessly into your business. If you don’t have a dedicated human resources individual or department, the task can be even more of a time-consuming challenge that...
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Benefits of using an Australian-based call centre

December 9, 2014 Are you considering hiring an offshore telemarketing call centre? Maybe with the intention of cutting costs? You may want to reconsider. Regardless of your location, surveys continually confirm that customers prefer dealing with service providers who are based in their own country. With an understanding of local culture, colloquialisms, weather, media, politics and more, local...
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