Australian-based inbound call centre
What is inbound call centre marketing?
Inbound call centre marketing is a strategy of an outsourced business in the handling of incoming customer calls to provide support, answer queries, process orders, and manage various customer interactions. Our approach focuses on delivering excellent customer service, building customer relationships, and enhancing customer satisfaction. At Call Assist, our inbound call centre in Geelong is designed to represent your brand professionally and efficiently.
Our inbound call centre services
Overflow call coverage
Our inbound customer service call centre in Geelong offers overflow call coverage to manage busy or peak times, cover staff absences, or support you when you need to be with customers or on the road. This redundancy service is available in packages by volume, offering an easy setup and affordable solution for various industries, including:
- IT consulting and web design
- Retailers
- Allied health and medical professionals
- Crane & Lifting Contractors and car repairs
- Aged Care Services
- NDIS Contractors
- Utilitises and insurance contractors
- Government and corporates
Virtual receptionist / office
Our virtual receptionist service provides live call answering with customised greetings, appointments, diary management, CRM updating, and call transfers. This service is tailored to meet your temporary or long-term needs, making it ideal for businesses that need admin support without adding staff or those that need to scale up quickly and efficiently. Industries we serve include:
- Allied health and medical professionals
- IT consulting
- Trades
- Small business
Inbound customer service & campaign support
Our inbound customer service and campaign support includes warranty management, product recalls, consumer change management, customer service, help desk, community lines, membership services, catalogue sales and orders, travel and tours, sales and service support, after-hours support, and customer nurture programs. We aim to provide comprehensive support that enhances customer satisfaction and loyalty.
At Call Assist, we pride ourselves on being a leading Australian-based inbound call centre. Our call centres in Geelong are equipped to handle all your inbound call needs with professionalism and efficiency. Call Assist can also assist you with omnichannel call centre services.
