Why an inbound call centre is of great value for your business

Hiring an inbound call centre is a great way for businesses to build stronger human connections between their brand and their customers. The more positive those links and experiences are for current and potential customers, the better it is for your business. Experienced call centre staff are at the front line of customer service. They take a personal approach to customer contact from the minute they take a call, and it can make a real difference.

At Call Assist, we’ve been providing professional call centre services to a wide range of businesses for two decades. We know just how important it is to represent our clients’ businesses with respect and care and we are passionate about enhancing customer experience. After all, a happy customer will come back. And a potential customer who is treated well is more likely to buy.

Our dedicated team builds trust between our clients and their customers. We help address any customer inquiries, complaints and requests, with positive experiences playing a strong role in improved customer loyalty.

Our 20-seat inbound call centre can help in areas including:

• Setting appointments, which is a great advantage for your sales team as they develop leads and customers;
• Help desk services, providing tailored technical/product support and solutions. We work with the client to create a detailed FAQ manual, which call centre staff use to assist people phoning in for assistance;
• And payment and order processing.

In today’s busy world, business owners and managers are under the pump. There’s so much on their plate and not enough hours in the day to get tasks done. Well, Call Assist can relieve the burden, save you valuable time and get your customers and clients coming back for more.

We are professional, organised and efficient and we know how to strike the right note with every customer, every day.

If you would like to know more about our inbound call centre, please contact us today. We look forward to hearing from you.