Let an efficient inbound call centre help your business thrive

If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.

Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.

At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.

Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.

Valuable helping hand

Our 20-seat inbound call centre can help with services including:

• Help desk services. We can provide product or technical support for customers calling in for assistance. Our clearly-explained solutions and relevant suggestions flow from a FAQ manual we develop in collaboration with each client. We aim to leave customers satisfied that their issue has been dealt with effectively;
• Setting appointments, which can be crucial for your sales staff as they chase new customers and develop leads;
• Accepting payments and processing orders.

With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.

If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.