Outsourced call centre and telemarketing

Quality, efficient inbound and outbound call centre

Call Assist is a leading outbound and inbound call centre giving everyone from small companies to big brands access to quality, efficient frontline staff to enhance their reputation and yield strong returns.

Our dedicated call centre team will represent your brand in a highly professional manner providing services including:

Why is Call Assist favoured by companies seeking a quality Call Centre? We have high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail. Our current clients include small businesses, web-based business looking to automate their services, marketing companies needing assistance with campaigns, government departments, and training and recruitment companies.

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Call Assist’s call centre can assist your organisation with:

Outbound call centre and telephone sales – Call Assist has a solid track record of delivering on-target earning in outbound telemarketing and sales.
Inbound call centre and telephone sales – high inbound sales results delivered with remarkable efficiency.
Help desk and technical support – we can help you set up a help desk and technical support call centre of any size.
Inbound customer service – delivering the best possible experience for your customers with quality staff and technology.
End-to-end fulfilment – maximum profit, minimum management. Call Assist’s call centre delivers integrated end-to-end solutions.
Rapid response and set up – urgent call centre solutions can be established with extraordinary speed and expertise.
Debt collection call centre – Call Assist has the infrastructure, staffing and management in place to respond to your debt collection needs.
Market research surveys – the Call Assist outbound call centre has vast experience in collecting the information your organisation requires via formal market research surveys and market research.

As well as our Call Centre services, Call Assist offers a host of other business services including:

Call Assist is located at 4/324 Melbourne Rd, North Geelong – above SuperCheap Auto.

If you need an outsourced call centre that will represent your brand in an efficient, professional manner – you need to talk to Call Assist. Talk to us today be phone on (03) 5278 8288 or email us.

Whether you need virtual administration support on an inbound call centre in Geelong, our experienced and professional team can help.

Appointment Setting

The Call Assist virtual appointment setting service turns cold sales leads into warm sales leads. The experienced team at Call Assist’s outbound call centre can contact potential or existing clients on your database and offer them an opportunity to meet with one of your team to talk about your products or services. Another appointment setting strategy...

Campaign Support

Enhance your marketing initiatives with comprehensive marketing campaign support from Call Assist. Located in Geelong, our Australia-wide services provide the expertise and infrastructure needed to ensure your campaigns are a success. At Call Assist, our 20-seat inbound call centre is staffed with a dedicated and experienced team, ready to gather crucial information, manage customer interactions,...

Help Desk

Speed to answer is one of the most critical factors when customers contact a service centre. At Call Assist, our help desk services focus on providing prompt responses, which significantly enhances the overall customer experience. By outsourcing your help desk needs to our skilled team, you can ensure quick answers, avoid call abandonment, and protect...

Inbound call centre

Inbound call centre marketing is a strategy of an outsourced business in the handling of incoming customer calls to provide support, answer queries, process orders, and manage various customer interactions. Our approach focuses on delivering excellent customer service, building customer relationships, and enhancing customer satisfaction. At Call Assist, our inbound call centre in Geelong is...

Market Research

Quality market research gives organisations the information it needs to enable them to make firm business decisions based on fact, rather than speculation. Call Assist are experts in market research supported by a quality, outbound call centre that will gather the information you need to understand your market and gain an advantage over your competitors....

Omnichannel call centre

At Call Assist, our omnichannel call centre services are designed to provide seamless and integrated customer interactions across multiple channels. By combining voice, email, chat, and social media support, we ensure your customers have a consistent and high-quality experience regardless of how they choose to engage with your business. An omnichannel call centre leverages various...

Outbound call centre

Our outbound call centre services in Geelong are designed to help businesses streamline their operations and achieve their goals. At Call Assist, we specialise in providing comprehensive solutions including surveys, market research, database cleaning, lead management, appointment setting, event registrations, and customer outreach. Our expert team is dedicated to delivering high-quality results that drive business...

Telemarketing

Generate warm leads and new business opportunities with telemarketing performed by the expert team at Call Assist’s 20-seat outbound call centre. Our experienced telemarketers will contact businesses or individuals on your behalf using a professional telemarketing service and style that offers call recipients a positive telemarketing experience. The Call Assist telemarketing services take the guise...