Call Assist Blog

Keeping it local with quality call centre services

June 29, 2017 When you are on the hunt for quality call centre services to assist your business, it’s important you turn to the right team for a top result. So why outsource overseas when there are great local options available in Australia? Options that offer a professional approach, can engage positively with your customers and clients and...
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Your Geelong-based market research experts

April 30, 2017 It’s imperative to do your homework when you are running a business. You need to have a good grasp of your market and understand what your clients want, need, expect and can afford. You need to position yourself to take advantage of new growth areas and future trends. And you need to keep a close...
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Our Geelong call centre a great local choice

February 28, 2017 If your business is on the hunt for quality call centre services, there’s a leading local contender that stacks up admirably with overseas options. At Call Assist, an inbound-outbound call centre in Geelong, our experienced employees provide quality front-line services for the clients they represent, helping to grow their businesses and their customer base. While...
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Inbound customer service centre to enhance your business

January 29, 2017 If your organisation is seeking quality inbound customer service, you can’t go wrong with Geelong-based Call Assist. Our 20-seat inbound call centre, staffed by experienced and well-trained operators, is building a strong reputation for excellent service among national and international clients. From the minute we come on board, you’ll have access to efficient front-line staff...
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Providing valuable market research from our Geelong call centre

December 21, 2016 Quality market research is an important tool for businesses in Geelong and across the globe as they strive to capitalise on every possible business efficiency and opportunity while keeping ahead the competition. With this in mind, it’s no wonder many companies and organisations are turning to Call Assist’s professional team to deliver the research data...
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Call centres help Geelong businesses with customer care programs

November 29, 2016 While checking in on your customers regularly is a vital part of keeping your business strong and efficient, it can certainly eat away the hours in your working day. It’s a task that soaks up valuable time and resources, so turn to Call Assist’s call centres to carry out these functions for your Geelong organisation....
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Inbound call centre provides after-hours support for Geelong businesses

October 29, 2016 You can’t be everywhere at once – so take the stress off your shoulders with our professional inbound call centre operators. At Call Assist, we’re a great asset to have on your side. Our experienced team will work with you to provide after-hours sales and service to maximise the marketing effectiveness of your business. Our...
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Does your Geelong business need a dedicated IT help desk?

September 25, 2016 Call Assist provides a dedicated level one help desk for businesses based in Geelong and across Australia. From lodging and managing tickets to providing remote desktop services, our professional team can handle a diverse range of customer inquiries through to completion. Outsourcing IT help desk services in Geelong makes good sense to a growing number...
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Virtual assistants remove the administrative burden for Geelong businesses

August 31, 2016 Do you feel weighed down by administrative tasks but don’t have the budget for a full-time personal assistant? If your answer is ‘yes’, then Call Assist can help. Our virtual assistants help Geelong businesses by handling a range of duties including dealing with phone calls, scheduling appointments and handling time consuming but essential business tasks...
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Small business recruitment services in Geelong

July 29, 2016 Recruiting quality staff can be a long process and many small businesses just don’t have the time to devote to finding the perfect candidate to join their ranks. That’s why leaving the task to Call Assist’s recruitment services in Geelong makes perfect sense. With our quality team handling the process, your staff can get on...
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