Call Assist Blog

Inbound customer service can boost your business

March 31, 2019 If you are looking for new efficiency and productivity measures for your business, have you considered switching your in-house customer service to a dedicated call centre? At Call Assist we are Geelong inbound customer service experts, helping clients big and small to keep customers happy with the products and services they provide. Our team strives...
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Geelong market research agency helping clients understand their customers

February 27, 2019 If you want to successfully grow your business you need to understand what your customers consider, want and need. To gather that detailed information takes time and resources. Instead of tasking your company staff with collecting this vital information – and drawing them away from other crucial work – why not outsource it to a...
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Retain clients through customer service follow-ups

January 31, 2019 No business, big or small, wants to lose its customers to competitors. With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability. But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up...
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Geelong-based help desk services provide great customer care

November 30, 2018 When you run a business, you want to make sure your customers feel like they always have your support if issues arise. If they’re not satisfied by your products or services, they’ll look elsewhere. It’s as simple as that.  So it’s vital that you have well crafted and responsive customer care plans – for help...
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Make your Geelong business more effective with our business surveys

September 23, 2018 Every successful business is striving to be a leader in its market and the competition is fierce. But we can help you forge to the front with our professional business survey services. By carrying out business surveys in your Geelong company’s target demographic, our experienced market research team can give you the edge over your...
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Inbound customer service specialists for allied health professionals

June 30, 2018 Allied health professionals are under the pump. They carry busy client loads every day but, in many cases, still have to shoulder the burden of time-consuming customer service to keep their businesses on track. So why not turn to a professional call centre team that can lighten the load by providing inbound customer service for...
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The difference between inbound and outbound call centers

March 8, 2018 Having an inbound customer call service is a necessary tool for any business that wants to provide comprehensive customer service to customers or clients seeking assistance or further information. Employing the expertise of the Call Assist inbound customer service Geelong specialists will provide many noticeable benefits—such as increased customer retention, customer satisfaction and customer loyalty....
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Your experienced telemarketing team in Geelong

February 28, 2018 While telemarketing is an essential tool for many successful businesses it does take time, attention and training to run effectively in-house. That’s why many organisations are turning to Call Assist for help. With a professional 20-seat outbound call centre, our staff are experienced in providing telemarketing in Geelong to a wide range of clients across...
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Our Geelong call centre supports businesses over the festive break

December 22, 2017 While staff are enjoying a well-earned Christmas and New Year holiday, many businesses can’t just switch off their activities and stay in limbo until their return. That’s where Call Assist’s call centre in Geelong can help businesses, big and small. Our experienced team will be hard at work the whole way through the festive break....
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Support your next marketing campaign with Call Assist

September 25, 2017 If you want your next marketing initiative to deliver a great return on investment, draw on Call Assist’s professional team to deliver quality campaign support. We have a wealth of experience when it comes to delivering high-level marketing campaign support for a range of clients including governments departments and marketing organisations. With a 20-seat call...
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