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Call Assist Blog
January 20, 2015
There are times when a business is growing so quickly that it is difficult to be across every facet and aspect of that growth. You started with a product or a service that you knew back to front, inside out and all around. There was nothing you didn’t know about your business! But with growth...
December 9, 2014
Are you considering hiring an offshore telemarketing call centre? Maybe with the intention of cutting costs? You may want to reconsider. Regardless of your location, surveys continually confirm that customers prefer dealing with service providers who are based in their own country. With an understanding of local culture, colloquialisms, weather, media, politics and more, local...
November 11, 2014
One of the keys to running a successful small business is to understand cash flow – in fact it is the inward and outward cash flow that keeps your business going. You need to ensure that the business model you run is one that is profitable and that you have cash on hand when bills...
October 20, 2014
Find short-term staff for the festive season If you run a business, chances are you’re starting to think about the Christmas period and how you’re best going to meet the demands of the busy season, which seem to be growing each year. Some businesses are in full-swing planning mode preparing for the busy period and...
November 16, 2011
Let’s face it, the call centre industry doesn’t have the best name at the moment within our community – a situation that frustrates quality call centre operators like Call Assist, who run professional organisations that treat all call recipients with consideration and respect. Rogue call centres ignore industry guidelines and the Do Not Call Register...