Inbound Call Centre in Geelong
Professional Help Desk Services and Contact Centre Solutions
Call Assist’s inbound call centre provides companies with a responsive customer service Help Desk and inbound customer service to back-up their products and services – without the need to establish their own call centre.
Call Assist works with each Help Desk client to develop a comprehensive Customer Service Plan and Training Manual that guides our call centre staff in adequately assisting your valued customers to resolve their issue – leaving your customers feeling positive about your product and customer service.
As well as technical information, your Training Manual will contain a list of Frequently Asked Questions (FAQs) to cover a wide range of scenarios – from the likely to very unlikely.
Each Call Assist call centre operator is then fully trained on your individual Training Manual and Customer Service Plan, ensuring each customer service call is competently and efficiently handled by our operators, resulting in a positive experience for your customer.
The Call Assist inbound call centre has vast experience providing Help Desk support for IT companies, manufacturers, and web-based companies.
The Call Assist outsourced call centre can also assist with:
- Market Research
- Appointment Setting
- Campaign Support
- Recruitment – including Permanent and Temporary Recruitment.
Call Assist is located at 4/324 Melbourne Rd, North Geelong – above SuperCheap Auto.
If you need an outsourced call centre that will represent your brand in an efficient, professional manner – you need to talk to Call Assist. Contact us today.