Call Assist Blog

Geelong-based help desk services provide great customer care

November 30, 2018 When you run a business, you want to make sure your customers feel like they always have your support if issues arise. If they’re not satisfied by your products or services, they’ll look elsewhere. It’s as simple as that.  So it’s vital that you have well crafted and responsive customer care plans – for help...
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Make your Geelong business more effective with our business surveys

September 23, 2018 Every successful business is striving to be a leader in its market and the competition is fierce. But we can help you forge to the front with our professional business survey services. By carrying out business surveys in your Geelong company’s target demographic, our experienced market research team can give you the edge over your...
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Inbound customer service specialists for allied health professionals

June 30, 2018 Allied health professionals are under the pump. They carry busy client loads every day but, in many cases, still have to shoulder the burden of time-consuming customer service to keep their businesses on track. So why not turn to a professional call centre team that can lighten the load by providing inbound customer service for...
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The difference between inbound and outbound call centers

March 8, 2018 Having an inbound customer call service is a necessary tool for any business that wants to provide comprehensive customer service to customers or clients seeking assistance or further information. Employing the expertise of the Call Assist inbound customer service Geelong specialists will provide many noticeable benefits—such as increased customer retention, customer satisfaction and customer loyalty....
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Your experienced telemarketing team in Geelong

February 28, 2018 While telemarketing is an essential tool for many successful businesses it does take time, attention and training to run effectively in-house. That’s why many organisations are turning to Call Assist for help. With a professional 20-seat outbound call centre, our staff are experienced in providing telemarketing in Geelong to a wide range of clients across...
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Our Geelong call centre supports businesses over the festive break

December 22, 2017 While staff are enjoying a well-earned Christmas and New Year holiday, many businesses can’t just switch off their activities and stay in limbo until their return. That’s where Call Assist’s call centre in Geelong can help businesses, big and small. Our experienced team will be hard at work the whole way through the festive break....
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Support your next marketing campaign with Call Assist

September 25, 2017 If you want your next marketing initiative to deliver a great return on investment, draw on Call Assist’s professional team to deliver quality campaign support. We have a wealth of experience when it comes to delivering high-level marketing campaign support for a range of clients including governments departments and marketing organisations. With a 20-seat call...
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Keeping it local with quality call centre services

June 29, 2017 When you are on the hunt for quality call centre services to assist your business, it’s important you turn to the right team for a top result. So why outsource overseas when there are great local options available in Australia? Options that offer a professional approach, can engage positively with your customers and clients and...
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Your Geelong-based market research experts

April 30, 2017 It’s imperative to do your homework when you are running a business. You need to have a good grasp of your market and understand what your clients want, need, expect and can afford. You need to position yourself to take advantage of new growth areas and future trends. And you need to keep a close...
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Our Geelong call centre a great local choice

February 28, 2017 If your business is on the hunt for quality call centre services, there’s a leading local contender that stacks up admirably with overseas options. At Call Assist, an inbound-outbound call centre in Geelong, our experienced employees provide quality front-line services for the clients they represent, helping to grow their businesses and their customer base. While...
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