Geelong-based help desk services provide great customer careNovember 30, 2018
When you run a business, you want to make sure your customers feel like they always have your support if issues arise.
If they’re not satisfied by your products or services, they’ll look elsewhere. It’s as simple as that. So it’s vital that you have well crafted and responsive customer care plans – for help desk staff to act on – so all client interactions turn into a positive experience.
At Call Assist, we provide the help desk services Geelong businesses, those further afield and even international ones, can rely on to provide constructive assistance for their clients.
Our experienced inbound call centre team of 20 delivers a professional responsive customer service help desk to back up their products and services. This means companies don’t have to waste their own staff and time handling the calls that flow in for a helping hand. After all, why go to the expense of setting up your own call centre when it’s easier to outsource the job to Call Assist’s expert team and leave it in our capable hands.
We have wide experience in running help desks for a range of businesses. And we know that quality training of our staff, so they understand your products and services, is a key to a successful help desk.
That’s why we work with our clients to produce a comprehensive training manual and customer service plan to equip our call centre staff with a wide knowledge base on the services and products they offer. We need to know the information thoroughly in order to provide quality support when customers access help desk services.
Our professional staff become an important front-line support for your business and your customers. We work hard to make sure every customer calling in gets the assistance, respect and best-possible resolution to their problem or concern. And, by doing so, we can play an integral part in helping to keep your customer base satisfied with your products and keen to use them again in the future.