Inbound customer service specialists for allied health professionals

June 30, 2018

Allied health professionals are under the pump.

They carry busy client loads every day but, in many cases, still have to shoulder the burden of time-consuming customer service to keep their businesses on track.

So why not turn to a professional call centre team that can lighten the load by providing inbound customer service for allied health professionals. That means you can focus on what you do best – helping your clients.

At Call Assist, our highly-trained staff have valuable experience in helping businesses handle their customer service needs, dealing with inquiries, appointments and general calls that flood through reception on a daily basis.

We tailor our inbound customer service for allied health professionals to each individual client to ensure our approach is efficient and thorough. And with Call Assist in your corner, you can be assured we’ll provide a positive front-line presence that your clients will appreciate.

Whether you are a physiotherapist, a podiatrist or a psychologist, our team can make a real difference to the running of your business.

Let’s face it, we’ve all sat in allied-health waiting rooms. They’re hectic, often packed, phones keep ringing and there never seem to be enough staff around to cope with the calls, the appointment setting and the constant barrage of enquiries.

So how do you get around it? Hire more office staff? Take on more responsibility yourself? Or outsource much of the customer service activity to a trusted call centre team? It’s a no-brainer.

While Call Assist can save you time, it can also save you the cost of employing extra full-time staff to provide relief.

The allied health sector is a vibrant industry and the professionals who forge careers in it comprise more than 25 per cent of Australia’s health labour force. At Call Assist we recognise how important allied health is and relish the opportunity to support the professionals within its ranks.

If you would like to know about our inbound customer service for allied health professionals, please contact us at Call Assist for more information.