Call Assist Blog

Call Assist offer Australian-based business process outsourcing

May 19, 2015 Business process outsourcing (BPO) is the contracting of non-primary business activities and functions, such as payroll, accounting, customer centre relations and other internal business functions to a third-party service provider. BPO has become increasingly popular as a measure to increase flexibility and reduce costs for a company. As most BPO vendors offer a fee-for-service, companies...
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Sales administration

Levels of support at our Australian-based IT help desk

April 23, 2015 IT help desks play a vital role in customer engagement and satisfaction. Once a customer or client has purchased your product or service, the help desk is often their first contact with your company. A negative experience can harm your business. First impressions really do count – surveys have shown that after a bad experience,...
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Virtual administration services

Call Assist is the Australian-based outbound call centre you can rely on

March 11, 2015 Quality outbound call centre staff need a range of skills and an ability to learn quickly to really excel in their role. Some of these skills include: Ability to think quickly. Outbound call staff need to be able to think quickly to respond effectively to objections raised by the customer. Assertiveness. Customers need to feel...
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Call Centre Geelong

Employment services in Geelong

February 11, 2015 Finding the right person for your organisation can be an arduous task. You want to make sure that you find someone with the right skillset and experience to slot seamlessly into your business. If you don’t have a dedicated human resources individual or department, the task can be even more of a time-consuming challenge that...
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Benefits of using an Australian-based call centre

December 9, 2014 Are you considering hiring an offshore telemarketing call centre? Maybe with the intention of cutting costs? You may want to reconsider. Regardless of your location, surveys continually confirm that customers prefer dealing with service providers who are based in their own country. With an understanding of local culture, colloquialisms, weather, media, politics and more, local...
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Manage cash flow with bookkeeping services, Geelong

November 11, 2014 One of the keys to running a successful small business is to understand cash flow – in fact it is the inward and outward cash flow that keeps your business going. You need to ensure that the business model you run is one that is profitable and that you have cash on hand when bills...
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Christmas recruitment services in Geelong

October 20, 2014 Find short-term staff for the festive season If you run a business, chances are you’re starting to think about the Christmas period and how you’re best going to meet the demands of the busy season, which seem to be growing each year. Some businesses are in full-swing planning mode preparing for the busy period and...
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Not All Call Centres are the Same

November 16, 2011 Let’s face it, the call centre industry doesn’t have the best name at the moment within our community – a situation that frustrates quality call centre operators like Call Assist, who run professional organisations that treat all call recipients with consideration and respect. Rogue call centres ignore industry guidelines and the Do Not Call Register...
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