Call Assist offer Australian-based business process outsourcing

May 19, 2015

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions, such as payroll, accounting, customer centre relations and other internal business functions to a third-party service provider. BPO has become increasingly popular as a measure to increase flexibility and reduce costs for a company. As most BPO vendors offer a fee-for-service, companies can transform fixed costs into variable costs for a range of administrative tasks that need to be carried out within their business. Companies are also freed from the bureaucratic responsibilities that come with employing permanent staff.

Business process outsourcing provides specific advantages and benefits, particularly for fast-growing companies. A company may be able to grow at a faster rate if they are not held back by large capital expenditures for people or equipment that may become outdated or are found not to be a good match for the company over time. Time and resources can be better spent on entrepreneurial activities and core business strategies that allow the business to prosper.

With an expertise in many non-primary business activities, BPO offers a skilled work force from the outset, allowing for increased capability and quality of services as and when as you need them.

While there are many off-shore and nearshore opportunities to out-source your front office customer services as well as your back office functions and responsibilities, Call Assist is an Australian-based business process outsourcing organisation that can be your business processing centre. Call Assist can process payments, complete invoicing, carry out a broad range of administrative activities and much more. You can then focus on developing products and services your consumers will love while we take care of non-core business responsibilities. Our Australian-based centre and team is incredibly efficient and professional, ensuring the success and cost-effectiveness of your outsourcing efforts.

For more information, contact the team at Call Assist and let us let you get on with growing your business.