Quality provider of Australian-based consumer help desk servicesJune 26, 2015
First impressions count. Always have. Always will. And that’s why it’s vital to ensure your product or service is well supported from the minute it’s launched to keep your customers happy and your brand booming.
At Call Assist, our Australian-based consumer help desk services can play a valuable role in assisting a wide range of businesses to achieve that result without having to set up their own call centre.
If you are introducing a new product or service, it pays to have an experienced front-line team in place that can answer consumers’ questions, solve problems and provide a trouble-shooting service to ensure they remain positive about your product and satisfied with their experience.
To offer quality help you must understand the product. Thoroughly. That’s why we develop the most comprehensive training manuals in partnership with help desk clients, containing detailed technical information and Frequently Asked Questions covering many potential situations for our call centre team. And then we train our staff how to use your product or service. It’s that preparation, that quality training, that ensures our team can confidently support your consumers, turning potential problems into positive customer-service encounters.
Call Assist has successfully helped brands launch products, grow their business and build a strong reputation with our consumer help desk services. From manufacturers to web-based firms and IT companies, our experienced team has proved an asset for help desk clients and their all-important customers.