What is an omnichannel call centre and why it’s the future of business in Australia and NZ
January 21, 2026 In today’s fast-paced digital environment, customers expect instant, seamless service. No matter how they choose to get in touch. That’s where an omnichannel call centre comes in. Offering consistent, integrated customer support across phone, email, live chat, social media and SMS, an omnichannel approach ensures that businesses in Australia and New Zealand can meet rising...Read more
