Choose Local, Choose Quality: Why Your Business Needs Call Assist’s Inbound Call Centre in Geelong

September 27, 2023

In today’s hyper-connected world, a poor customer service experience can wreak havoc on a brand’s reputation. Major Australian businesses have found this out the hard way, suffering brand damage after outsourcing to international call centres. That’s where Call Assist comes into play. As a locally-owned, family-operated business in Geelong, Victoria, we bring the Australian touch to your customer service needs.

1. Why Local? A Cautionary Tale for Aussie Businesses

Many Australian companies, lured by the promise of cost savings, have outsourced their customer service to international call centres. The outcome? Frustrated customers, poor reviews, and significant brand damage. When you go local with a Geelong-based inbound call centre like Call Assist, you’re choosing quality and authenticity that your customers will genuinely appreciate.

2. The Call Assist Difference: Personalised Services

Here at Call Assist, we understand that one size does not fit all. Leanne and the team are dedicated to customising the inbound call centre experience to meet your business’s unique needs. Your customers deserve the best, and we’re committed to delivering it.

3. Leveraging Cutting-Edge Technology for Outstanding Service

We utilise the latest technology and reporting methods to give you a transparent view of our performance. You can easily keep tabs on how effectively we’re handling your customer service, offering a level of accountability that is hard to find elsewhere.

4. Family-Operated and Proudly Local

Being a family-operated business in Geelong, we bring a personal touch to our services. You’re not just a client; you’re a valued part of our community. We understand the importance of local business ecosystems and strive to offer a service that elevates not just your brand but the local business community as a whole.

5. Ready to Serve a Broad Range of Industries

Whether you’re in retail, healthcare, finance, or any other sector, we have the skills and technology to provide seamless support. From taking orders to handling customer complaints, we’ve got your back.
Investing in a locally-based inbound call centre like Call Assist isn’t just good for business; it’s essential for protecting your brand’s reputation. With personalised service, state-of-the-art technology, and a committed local team led by Leanne, we set the standard for customer service excellence. Don’t take a gamble with your brand’s reputation—choose Call Assist for reliable, quality service that your customers will love.

Ready to enhance your customer service experience? Give Leanne and the team at Call Assist a call today and discover the difference that local quality can make for your business.