Why Should Your Business Use Help Desk Services?

November 12, 2020

Do you run a business that receives multiple customer services calls per day, but don’t have the time or team of staff to address all of them? Call Assist offer responsive and professional help desk services to clients Australia-wide to relieve businesses from the stress of keeping customers happy and satisfied. Whether you operate an advertising agency in the Melbourne CBD or a manufacturing company in WA, we can assist you manage your incoming calls and help the smooth running of your business.

The Call Assist team are highly trained, friendly, and adaptable. Our skills are broad and we are flexible between industries, holding customer service expertise in everything from order management to IT issues across a wide variety of sectors, including healthcare, finance, and marketing.

In today’s day of age, consumers expect a certain level of communication from companies. They expect them to respond to their concerns promptly and if they fail, they are only one angry review or tweet away from copping severe reputation damage. In order to avoid this kind of harm to your brand, we take hold of your customer service calls and resolve their issues.

To ensure that we are able to solve your customer’s problems accurately and effectively, we work with you to develop a custom Customer Service Plan and Training Manual, unique to you and your business. Inside the plan are relevant FAQs and technical information, which help to guide our call centre staff to assist your customers in a way that encourages them to feel favourably about the business.

To learn more about our professional and recommended help desk services, available Australia-wide, then contact our specialist team today on (03) 5278 8288. We can discuss the various options available to you, answer any of your questions and look forward to hearing from you soon.

Help Desk Services - Call Assist