Inbound Call Centre Services Supporting Australian Businesses

Call Assist offers reliable and professional inbound call centre services to help support Australian businesses through this tough time of COVID-19. We want to see you and your business come out the other end and we are committed to doing what we can to help make that happen. Outsourcing an Inbound call centre can have various advantages to your business and can solidify positive relationships with your customers.

Inbound calls are defined as the calls that are made by the customer to the organisation. They can range from inquiries and purchases, to complaints and requests. Our mission is to offer you assistance in the areas where you need help the most, some of the services that fall under the umbrella of our inbound call centre include, but are not limited to:

Appointment setting: For many Australian businesses, taking appointments is a tedious yet very important job in order to develop leads and customers. Our professional call centre team take the stress away from this task by setting appointments for you!

Help Desk Services: Also known as product/tech support, the Call Assist team can address a wide range of inquiries from customers and provide tailored solutions, based upon a comprehensive FAQ manual developed in collaboration with the client. This helps our team offer relevant suggestions to customers and work on building customer relationships.

Payment and order processing: Call Assist can also help your business with customers trying to make payments to your organisation, as well as help you process your orders. Our staff can assist customers over the phone or refer them to further assistance from a third party.

Call Assist has been servicing Australian businesses for over 20 years and continue to provide high-quality virtual administration and call centre services to a wide range of loyal clients, from government organisations to marketing agencies.

If your business is looking for some extra administration and inbound call centre support, then contact us today on (03) 5278 8288 to learn more. We look forward to hearing from you shortly.