Your Australian-based call centre taking care of customer service

September 24, 2015

If your customer service lets you down, your business suffers. It’s as simple as that. And that’s why many companies are turning to Australian-based call centre Call Assist because we understand the importance of quality customer service.

Our experienced and highly-trained team can take care of customer service for a wide range of businesses, big and small. We’re your `front of house’ performers when customers call and we take the role seriously. We do our homework, getting to know your business, products and services inside out to enable us to provide that level of personalised customer service expected in today’s competitive market.

If you ring a company with a question, a request for assistance or a complaint, you want someone helpful, respectful and knowledgeable to answer your call. Someone who listens to your issue or call for support. Someone who will help.

We know your customers don’t want to feel misunderstood. They want to talk to a person they feel has successfully dealt with the same issue in the past and has the experience to solve their problem right now.

Our call centre staff are `that person’. And it’s not by accident. We ensure this by doing an appropriate level of research so we have a strong understanding of your clients and their needs.

At Call Assist, we’re a proud Australian-based call centre with a passion for delivering a positive experience for your valuable customers. We want to turn first-time customers into repeat ones and quality service helps make that happen.

So please don’t hesitate to contact us at Call Assist if you want more information about how we can assist with customer service including Help Desk capabilities for your business.